Bad Defensive Design for the Web
Posted on | November 5, 2005 |
37Signals would be aghast at TIAA-CREF’s take on defensive design.
Firstly, an error message is displayed when a I initially go to the client log-in creation page. Hmmm, I thought to myself. Some functionality isn’t working apparently, but the form is still there, so I must be able to continue. Wrong. I fill in the information, click submit, and nothing happens. So now I guess I’ll just sit and wait for whatever is wrong to be fixed in whatever ambiguous timeframe. That’ll be something to do while I wait for Overstock.com to finally send my forgotten password (which was supposed to be sent 20 minutes ago). But, forgotten password reminders not arriving instantaneously is another rant for another day.
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