I’ve lost my will to live
Posted on | October 28, 2003 |
At best I now have marginal will to live after spending a greater part of last night on the daunting, tangled web that is Compaq Technical Support. Two hours worth of options and rerouting and an unknown number of countries later, I had been disconnected many times. Right when I was teetering on the fine line between sanity and insanity, Amir came on the line. Not wanting to be told that I would have to be transferred to yet another department to receive the superior service I deserve, I rambled off my problem, telling them it wasn’t hardware specific and I just wanted them to fix my AC port. I paused to take a much needed breath.
Amir’s response? ‘OK. I need to connect you to X department so you can receive the best possible service.’
My response to Amir’s response? Uncontrollable laughter. Not brought on by humor, but from having crossed the fine line into insanity.
Amir’s response to my response to his response? A hearty guffaw. And an assurance that the department I needed was right next to his, and it wouldn’t take that long to connect.
Well, Amir is liar, because it took about twenty minutes to get ahold of Josh — who from here on will be referred to as the ‘Compaq Savior.’ The ‘Compaq Savior’ double checked the serial number– which I now have memorized after reciting it forty times to thirty odd customer service reps– and my address, assessed my problem, and a box is now in the mail for me.
Now if I can just get rid of the twitch.
This is helping:
